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Christo B

1 reviews | Active since Dec 2015

07 May 2018, 16:33

Vodacom increased line rental by 10% for April'18

Line rental on all my Vodacom fixed contracts have increased by ±10% for April 2018. Vodacom said they can't do anything as it is the VAT increase. Vodacom can't count as the VAT increased by 1%. I've queried this with them but to no avail. Everybody please check your April statement and you'll see that your line rental has gone up with 10%. My new statement for May is back to the old value, how can they increase the line rental by 10% and the VAT to 15% for April? Vodacom can't explain!!

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Replies (2)
Vodacom
Vodacom's reply07 May 2018, 21:56
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CB
Christo B's update08 May 2018, 16:11
Reviewer Update
Vodacom if the VAT increased by 1% then why did my account increased by 10%? Meaning you are now taken 9% more than the allowed VAT increase - this is unacceptable. Recheck your billings as you are now on a downward spiral with false feedback.