VODACOM INCREASED CONTRACT IN YEAR 2 & 3G ROUTER NEVER WORKED EVER

<p>DEAR VODACOM,</p> <p> </p> <p> </p> <p>I HAVE ONLY BEEN USING VODACOM FOR MANY YEARS AND I USED THEM AS MY PREFFERED SERVICE PROVIDER THAN THE REST. BUT SINCE TWO YEARS I HAVE EVER SO REGRETED IT.</p> <p> </p> <p> </p> <p>I HAVE TWO MAJOR PROBLEMS WITH VODACOM:</p> <p>1. I TOOK A 3G CONTRACT WITH THE ROUTER AND DATA CONTRACT IN 2015. THAT NEVER WORKED, I CALLED CALL CENTRES MANY TIM ES, BUT I WAS SENT THROUGH VARIOUS DEPARTMENTS IN THE CALLCENTRE, BUT TO NO VAIL EVERY1 FAILED TO ASSIST ME. MY SIM CARD IN THE ROUTER AND DATA HAS NEVER BEEN USED EVERY MONTH. BUT EVERY MONTH I STILL PAY, MY HARD EARNED MONEY FOR SOMETHING I NEVER USED IN AL MOST TWO YEARS...BECAUSE THE CONTRACT WILL SOON BE COMING TO AN END...</p> <p> </p> <p>2. NOW I FIND OUT THAT VODACOM IS *****ING ME. THEY ARE CHARGING ME EXTRA R200 ON THE SAME CONTRACT WHICH I NEVER USED. WHY?</p> <p> </p> <p>PLEASE CAN SOMEONE HELP ME AS I CALL YOUR CALLCENTRES AND I CANNOT GET THROUGH.</p> <p> </p> <p>THANK YOU</p> <p> </p> <p>V L NAIDOO</p> <p> ********** </p> <p> </p> <p> </p>