MN
Marina N
1 reviews | Active since Nov 2016
28 Feb 2022, 17:05
vodacom increase 5.3%
i just got an sms stating that my Vodacom monthly payment will be increased by 5.3% why then signing a contract to fix a price if a contract states a certain price for a certain period -no should /could change this? am i the only one having a problem with them?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2022, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2022, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Mar 2022, 10:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your continued support during these times. We are so excited to be your chosen network provider — keeping you fully connected to the things that matter most.
The COVID-19 landscape has led to an increased digital demand as we take much of our personal and professional lives online. As a result, we’ve been working hard behind the scenes to continue to provide you with a quality service. While cost increases are unavoidable across all industries, we are committed to keeping them as low as possible. That’s why we’ve decided to cap our subscription price increase at 5.3% — which is below the inflation. PLUS, this increase does not affect your device instalment payment.
Kindly refer to clause 8 in our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your continued support during these times. We are so excited to be your chosen network provider — keeping you fully connected to the things that matter most.
The COVID-19 landscape has led to an increased digital demand as we take much of our personal and professional lives online. As a result, we’ve been working hard behind the scenes to continue to provide you with a quality service. While cost increases are unavoidable across all industries, we are committed to keeping them as low as possible. That’s why we’ve decided to cap our subscription price increase at 5.3% — which is below the inflation. PLUS, this increase does not affect your device instalment payment.
Kindly refer to clause 8 in our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2022, 10:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your continued support during these times. We are so excited to be your chosen network provider — keeping you fully connected to the things that matter most.
The COVID-19 landscape has led to an increased digital demand as we take much of our personal and professional lives online. As a result, we’ve been working hard behind the scenes to continue to provide you with a quality service. While cost increases are unavoidable across all industries, we are committed to keeping them as low as possible. That’s why we’ve decided to cap our subscription price increase at 5.3% — which is below the inflation. PLUS, this increase does not affect your device instalment payment.
Kindly refer to clause 8 in our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for your continued support during these times. We are so excited to be your chosen network provider — keeping you fully connected to the things that matter most.
The COVID-19 landscape has led to an increased digital demand as we take much of our personal and professional lives online. As a result, we’ve been working hard behind the scenes to continue to provide you with a quality service. While cost increases are unavoidable across all industries, we are committed to keeping them as low as possible. That’s why we’ve decided to cap our subscription price increase at 5.3% — which is below the inflation. PLUS, this increase does not affect your device instalment payment.
Kindly refer to clause 8 in our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,