GB
Garth B
1 reviews | Active since May 2024
03 May 2024, 14:02
Vodacom increase
I have a two year voice and data contract with Vodacom which still has a year remaining. They increased my bill this month and to the best of my knowledge without informing me in advance. When I queried this, I was told that the government forced them to increase everyones bill. Is this possible? They also said they can do this because it is in the contract. I then asked if I could down grade the contract to keep it affordable and was told I would be charged penalties. If Vodacom's reason for offering contracts is to have a guaranteed income for two years then surely it would be fair for the contract amount to remain constant and if Vodacom does increase the amount half way through then I should be offered a downgrade without being penalized
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Replies (3)
Vodacom's replyOfficial
03 May 2024, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2024, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 May 2024, 16:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most.
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards, Vodacom Consumer Website Team
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most.
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2024, 16:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most.
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards, Vodacom Consumer Website Team
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most.
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards, Vodacom Consumer Website Team
Best regards,
GB
Garth B's updateReviewer Update
04 May 2024, 09:51Vodacom did not answer why I was told by their consultant that the government forced them to increase my bill.
Their response was that point nr 44 states that Vodacom reserves the right to amend these terms and conditions.
So, this is how it works ......
You enter into an agreement with Vodacom to receive a set amount of data and voice minutes and pay a set amount of money for this service.
Half way through the contract Vodacom decides they want/need more money so they simply amend the terms and conditions.
When I asked to have a down grade but still pay the same, their response was NO.
I asked what would happen if I stopped paying, answer was that I would be black listed.
So, although you have a contract, Vodacom (and only Vodacom) can change the rules.
By the way, I also asked if they have any deals for pensioners, another NO.
Their response was that point nr 44 states that Vodacom reserves the right to amend these terms and conditions.
So, this is how it works ......
You enter into an agreement with Vodacom to receive a set amount of data and voice minutes and pay a set amount of money for this service.
Half way through the contract Vodacom decides they want/need more money so they simply amend the terms and conditions.
When I asked to have a down grade but still pay the same, their response was NO.
I asked what would happen if I stopped paying, answer was that I would be black listed.
So, although you have a contract, Vodacom (and only Vodacom) can change the rules.
By the way, I also asked if they have any deals for pensioners, another NO.
GB
Garth B's update04 May 2024, 09:51
Reviewer Update
Vodacom did not answer why I was told by their consultant that the government forced them to increase my bill.
Their response was that point nr 44 states that Vodacom reserves the right to amend these terms and conditions.
So, this is how it works ......
You enter into an agreement with Vodacom to receive a set amount of data and voice minutes and pay a set amount of money for this service.
Half way through the contract Vodacom decides they want/need more money so they simply amend the terms and conditions.
When I asked to have a down grade but still pay the same, their response was NO.
I asked what would happen if I stopped paying, answer was that I would be black listed.
So, although you have a contract, Vodacom (and only Vodacom) can change the rules.
By the way, I also asked if they have any deals for pensioners, another NO.
Their response was that point nr 44 states that Vodacom reserves the right to amend these terms and conditions.
So, this is how it works ......
You enter into an agreement with Vodacom to receive a set amount of data and voice minutes and pay a set amount of money for this service.
Half way through the contract Vodacom decides they want/need more money so they simply amend the terms and conditions.
When I asked to have a down grade but still pay the same, their response was NO.
I asked what would happen if I stopped paying, answer was that I would be black listed.
So, although you have a contract, Vodacom (and only Vodacom) can change the rules.
By the way, I also asked if they have any deals for pensioners, another NO.