Vodacom incorrectly listed me on ITC

Vodacom has messed my name up with ITC. They listed me on ITC for no reason and when I called their call centre today, I got terrible attitude from their Consultants. I spoke to Ashwin who passed me over to his Team Leader, Patricia Jack. They both told me they'd look into my issue and call me back at 13:30 today, but still no call until now. I need to have my name cleared urgently because this is affecting my credit application at financial institutions and they refuse to take ownership for this mess. TransUnion even confirmed that Vodacom has sent them a request to list me, and they simply need Vodacom to send them an email to have my name removed - this is what I asked Patricia Jack to do and have me cc'd on that email - but she told me they are not allowed to do that. Please contact me URGENTLY!