JW
Julian W
1 reviews | Active since May 2019
13 May 2019, 15:50
Vodacom Incorrectly charges and then suspends account
Incorrectly debited on the wrong dates. Then incorrectly billed and account has been suspended.
Called to get account re-instated, lady argued with me telling me I'm wrong. Upon reviewing my statements from the entirety of my contract, I am not wrong and have been incorrectly charged for one month and suspended for 9 days even though payment has been made.
Call center agents just give me the run around and tell me to speak to a million different departments.
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Replies (2)
Vodacom's replyOfficial
13 May 2019, 16:07 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2019, 16:07
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 May 2019, 16:29Dear Julian,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Vodacom's reply13 May 2019, 16:29
Official
Dear Julian,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)