JK
Joshua K

1 reviews | Active since Nov 2013

20 Apr 2015, 12:05

Vodacom incorrectly bills customer every month

I have 2 phone lines with Vodacom which are about R900 pm and a MacBook Air contract through them which is R799 pm. The phone line which I use of the 2 is a R200 per month top up contract. The other is an open contract which is around R550 per month, however, I never use this for calls or data so it cannot exceed the monthly data and call minutes.<br> <br> The past three months I have received a bill from them of over R3000 for these contracts. I tried to contact them to sort out the ridiculous bills that I kept on receiving from them but there was nothing that they could ever do and a lot of the time they never got back to me. I continued to not pay the bills as a result of the ridiculous amounts that I was being charged, also because this has already happened to me before. Today, my account has been cancelled, I owe them either the arrears of over R9000, or to cancel the subscription completely which will cost me R31 000. Until either one of these payments is made, both the phones are blacklisted and unusable. I find this absolutely disgusting, I am left with a bad credit record, 2 unusable phones and an entire company of people who will not help me with this issue. DO NOT USE VODACOM!

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2015, 07:49
Official
Hello joshuakraus92,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team