Vodacom incorrectly billed me and now making my life miserable

Hi,

I was incorrectly billed with Vodacom, The Agent provided us with an Opened Contract instead of a Topup which was confirmed with the agents many times on the call. Its been a few months now and the issue is still not resolved I have been trying to get the issues sorted, however, the agents seem to be very disrespectful, I have to pay my account manually now and I still have a large amount outstanding on my account, however, two credit notes were passed on my account. Today we called into the customer collations department regarding our line being disconnected the agent made us aware that the line would be opened within two hours we were restarting our phones every hour and still no luck. After calling the customer service department the agent made me aware that the account was not opened,

We have many accounts with Vodacom and the service is horrible we need this fixed urgently as we can keep calling in for the same issues. This, not the first issue we had with Vodacom I did not want to make this public but since we can't find help with the call center I need to take matters into my own hands and help people in not making the wrong decision I have made.

Its being so long we did not receive feedback regarding the credit note the last update was everything was sorted. can we get the matter looked into urgently since the agent provided me with incorrect information my line is still blocked and can only be done tomorrow yet I called in at 16:00 pm.

I have asked for the two data lines to be canceled as we had issues on it however that was not done. We can not be held responsible for an issue which took place at the Vodacom Sales departments. When we request to speak to a Team Leader or Manager the agents make us aware that they are not allowed to take calls. Vodacom needs to stop, making empty promises

I am expecting this issue to be resolved or I will share this on all social media and never use Vodacom again.

Kind Regards Mrs B Govender