Vodacom - Incorrectly billed

<p>When I received my monthly tax invoice in mid November 2016, I was surprised by the unusually high amount. After investigating I discovered that I was incorrectly billed for two months subscription fees.</p> <p>I spent in excess of 2 hours on the phone with a total of 4 Vodacom call centre agents (including a Manager), in an attempt to be re-funded. Seeing that I am on a tight budget, I do not have surplus funds available in my bank account and cannot afford to wait ages for such a refund. However, during every conversation with a Vodacom call centre agent, I was reminded that my query can take up to 14 days to be attended to. My first phone call took place on 21 November...today is 19 December...and still no sign of my refund.</p> <p>I understand that processes take time and procedures need to be followed. HOWEVER, I was not the one at fault in this case and therefore expect someone in charge to at least attempt to pull a few strings. Vodacom deducted an amount of almost R800 from my bank account without my permission! Money that I saved up to spend on my wife and kids over the festive season. I am disgusted!! Vodacom has made this festive season, one my family and I would like to forget before it has even started! My wish for 2017 is that, should Vodacom continue to make mistakes that have tremendous impacts on the financial situation of families, their humanity should at least override their policies and procedures and 14 day waiting periods!!</p>