GA
Gill A
1 reviews | Active since Sept 2013
02 May 2021, 09:25
Vodacom incorrect upgrade - Now refusing to help - Shocking Service
A vodacom agent called my daughter and offered her an upgrade of her contract with 4gb of data for R390. She repeatedly said 'so I get 4gb for R390 and that is all I will have to pay per month?" I actually heard her say this to the consultant several times. Now it appears they have upgraded her contract to R597 per month. They are saying they will have to investigate and that she agreed to it. Shocking shocking shocking - and the customer care simply fobs her off.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 May 2021, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2021, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GA
Gill A's updateReviewer Update
05 May 2021, 10:23Vodacom did indeed contact me and told me all will be resolved within 24 hours maybe 48 hours it is now four days and there is still no resolution. In fact some of the agents that said they were logging and escalating the complaint failed to even log them. The ********** upgrade has not been reversed. Still shocking service from Vodacom
GA
Gill A's update05 May 2021, 10:23
Reviewer Update
Vodacom did indeed contact me and told me all will be resolved within 24 hours maybe 48 hours it is now four days and there is still no resolution. In fact some of the agents that said they were logging and escalating the complaint failed to even log them. The ********** upgrade has not been reversed. Still shocking service from Vodacom