SN
Stephanie N
1 reviews | Active since Jul 2020
01 Nov 2022, 16:55
Vodacom incorrect statements
Pathetic service I recently took a contract in July for R299 Vodacom has been debiting since then All proof is available on my bank statements To my surprise I now receive statements that I am in arrears , I am now also listed as a bad payer due to their incorrect statements. I called Vodacom customer care and they are unable to assist me yet my bank statements shows vodacom has been deducting my account. VODACOM NEEDS TO FIX THIS BEFORE FURTHER ACTION IS TAKEN
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Replies (2)
Vodacom's replyOfficial
02 Nov 2022, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2022, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2022, 09:18Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is in hand with our accounts team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is in hand with our accounts team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2022, 09:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is in hand with our accounts team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is in hand with our accounts team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,