HV
Hannes V
1 reviews | Active since Feb 2010
25 Aug 2026, 13:08
Vodacom incorrect information
I was contacted by Vodacom upgrades. I mentioned that I would like to trade in my iPhone as I did previiously, the consultant said Vodacom does not offer that anymore and that my contract is not available anymore and needs to be changed to an Unlimited package... I also get a free Vivo 5G phone...When I checked online Trade-in are still offered and I called Vodacom customer care and they said that they do offer the option of trade-ins??? They said the Vivo phone has already been ordered? They said a consultant will contact me? How do I cancel this?
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Replies (2)
Vodacom's replyOfficial
25 Aug 2026, 14:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Aug 2026, 14:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HV
Hannes V's updateReviewer Update
28 Aug 2026, 19:12Your order has been successfully processed. Our courier partner will send you your waybill tracking number via SMS - Vodacom :) the Vodacom consultant said it will be reversed and phone returned! This afternoon I have apparently ordered again????? Clearly the left is not know what the right is doing????
HV
Hannes V's update28 Aug 2026, 19:12
Reviewer Update
Your order has been successfully processed. Our courier partner will send you your waybill tracking number via SMS - Vodacom :) the Vodacom consultant said it will be reversed and phone returned! This afternoon I have apparently ordered again????? Clearly the left is not know what the right is doing????