1 reviews | Active since Mar 2009
Vodacom , incorrect data invoicing
Vodacom are not listening to me or treating me fairly , in fact i feel that they are *****ing my money. I was shocked to receive a SMS on 14 June 2019 informing me that i have used R1000 international data , i was in SA ? I logged an inquiry and was informed that billing is correct as i was roaming in Lesotho ? FACT is i was in Fouriesburg , Free State (which is approximately 10km from the Lesotho Border post at Lebowa) but i was NOT in Lesotho , I can proof this as my passport reflects that i entered Lesotho for the day on 15 June and i did not even take my phone with on the day trip , Vodacom simply confirms billing correct and is not interested in my concern or the proof i can produce ? So much for treating customers fairly
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,
