Vodacom Incorrect Credit Score Reporting

I have been a vodacom customer for over 5 years and my account has always been in goodstanding (No payment ever missed). Vodacom erroneously put a report on my credit score indicating that I missed my October payment that resulted in my credit score being negatively affected. I called the customer care 082 135 and they said I should call the accounts department *** but the accounts department does not even transfer you to a consultant, all it says is that the ChatBot Tobi will be in contact. ChatBot Tobi sends an SMS with limited options that doesn't even allow me to enquire nor request a call back. Vodacom calls me for an upgrade eligibility and when I question the credit rating score they advise it is not their department and to call customer care. I sent an email and still no response. How do you get Vodacom to actually respond!!!