1 reviews | Active since Mar 2017
Vodacom Incorrect Contract Stipulation
<p>My vodacom upgrade was signed for and taken colelction of on 23 Sept 2015. As it stands I have endless issues with the Sony Z3 device that I received on upgade and is now in a non-reperable state @ Vodacom due to Sony (supplier) not able to supply required parts(dive contantly problamatic, manufacturer faults) and neither can Sony offer a adequate exhange.</p> <p>Vodacom in return also now claims that waranty is depleted in April 2017, ludicrous, as the contract stipulates 24 month waranty and upgrade only due in June 2017. Perhaps this is Vodacom trying to get out without having to replace the device with a equivalent model/spec, alternatively they can reimburse me for the financial loss /inconvenience as this is now the second time I am stuck with loan phone way below spec as to what I signed for on my contract, but this however will also be a "longshot" and will not materialise....</p> <p> </p> <p>Waiting for Vodacom's reponse.....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Riaan
As per our earlier discussion. Feedback will follow once investigation has been completed.
Regards,
RJ
Best regards,
Dear Riaan
As per our earlier discussion. Feedback will follow once investigation has been completed.
Regards,
RJ
Best regards,
