JW
Jenny W
1 reviews | Active since Aug 2020
21 Nov 2022, 14:52
Vodacom incorrect charges
I have a data package however fiber was added onto my bill without my consent. No statement was sent ever to me. My data package has now been suspended, I called the fiber dept after I spoke to accounts. Nothing has been lifted and I am sitting with no data for work!! Not only inconvenience but costing me money due to Vodacom
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Vodacom's replyOfficial
21 Nov 2022, 15:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2022, 15:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team