CV
Cornelios V
1 reviews | Active since Sept 2021
14 Oct 2025, 11:48
Vodacom incorrect billing, poor systems, poor service
When upgrading/making changes with Vodacom, they seem incapable of implementing what they quoted and then continue billing incorrectly. They have discontinued their customer care email address and no replacement email address to which you can attach email with attachments is available. Chat Bots are incapable of resolving anything. The 082135 number is of atrocious quality, unable to have a conversation with agent, agents are not able to understand or assist. There is different Billing on Vodapay (corect version) than on their Vodacom billing system (incorrect version)but agents cannot see VodaPay. Vodacom is in a mess and doing everything to disengage from customer and put ChatBots between them and their customer. Very dissatisfied customer but wasting my time as Vodacom don't care and do not know we are dissatisfied! Maybe I should end off with PleaseCallMe
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Oct 2025, 13:01Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2025, 13:01
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
CV
Cornelios V's updateReviewer Update
18 Oct 2025, 11:51Has anyone seen the stats of just this site how many reviews one star and less for Vodacom, over 108 000. Also the response to this review by Vodacom is empty ie a consultant will get back to you. I beleive this is a Vodacom machine generated response. See all other Vodacom reviews....stock answer. It's a machine, no human has got back to me neither will get back to me. Vodacom is removing the human element from their customers ie chat bots, machine answering making promises of a consultant getting back to you, when it will not happen.
There is a frightening arrogance by Vodacom.
Vodacom....we all read the press, Please just Call Me?! This time from a paying customer not from someone trying to sue you.
There is a frightening arrogance by Vodacom.
Vodacom....we all read the press, Please just Call Me?! This time from a paying customer not from someone trying to sue you.
CV
Cornelios V's update18 Oct 2025, 11:51
Reviewer Update
Has anyone seen the stats of just this site how many reviews one star and less for Vodacom, over 108 000. Also the response to this review by Vodacom is empty ie a consultant will get back to you. I beleive this is a Vodacom machine generated response. See all other Vodacom reviews....stock answer. It's a machine, no human has got back to me neither will get back to me. Vodacom is removing the human element from their customers ie chat bots, machine answering making promises of a consultant getting back to you, when it will not happen.
There is a frightening arrogance by Vodacom.
Vodacom....we all read the press, Please just Call Me?! This time from a paying customer not from someone trying to sue you.
There is a frightening arrogance by Vodacom.
Vodacom....we all read the press, Please just Call Me?! This time from a paying customer not from someone trying to sue you.
CV
Cornelios V's updateReviewer Update
14 Nov 2025, 17:59Dear Vodacom
The saga continues. My reviews were written on 14 & 18 October 2025. You finally gave me a call on 11.11.2025. I learned you have a special department for Hellopeter complaints!. I advised there was no mechanism to email you a history of my saga and attachments. No problem, you said you would send me an email and I should simply reply to the email by adding my data and attachments. The email was ***. I duly responded on 13.11.2025 with information and attachments. l then noticed that literally 30 minutes before my email a sms had been received stating my service ticket had been resolved and closed! My email and chase email has not been acknowledged so I do not know if you have received it and or will respond especially after the sms saying closed.
I again contacted your 082135 number and whilst the lady was very nice and professional she cannot establish which department the srm email comes from neither who to forward to. She spoke with her manager who suggested I send my responses to *** and ***. She was surprised to learn from me that on addressing *** customers effectively get a message to say this email address is no longer operational, we must use Tobi i.e. cannot talk to humans, speak to machines...the very thing that got me to write my 14.10.2025 review. She then advised the Tobi issue is there biggest issue and complaint from customers!
Anyway Vodacom, it does seem the only way to talk to you is via HelloPeter, so herewith again.
The saga continues. My reviews were written on 14 & 18 October 2025. You finally gave me a call on 11.11.2025. I learned you have a special department for Hellopeter complaints!. I advised there was no mechanism to email you a history of my saga and attachments. No problem, you said you would send me an email and I should simply reply to the email by adding my data and attachments. The email was ***. I duly responded on 13.11.2025 with information and attachments. l then noticed that literally 30 minutes before my email a sms had been received stating my service ticket had been resolved and closed! My email and chase email has not been acknowledged so I do not know if you have received it and or will respond especially after the sms saying closed.
I again contacted your 082135 number and whilst the lady was very nice and professional she cannot establish which department the srm email comes from neither who to forward to. She spoke with her manager who suggested I send my responses to *** and ***. She was surprised to learn from me that on addressing *** customers effectively get a message to say this email address is no longer operational, we must use Tobi i.e. cannot talk to humans, speak to machines...the very thing that got me to write my 14.10.2025 review. She then advised the Tobi issue is there biggest issue and complaint from customers!
Anyway Vodacom, it does seem the only way to talk to you is via HelloPeter, so herewith again.
CV
Cornelios V's update14 Nov 2025, 17:59
Reviewer Update
Dear Vodacom
The saga continues. My reviews were written on 14 & 18 October 2025. You finally gave me a call on 11.11.2025. I learned you have a special department for Hellopeter complaints!. I advised there was no mechanism to email you a history of my saga and attachments. No problem, you said you would send me an email and I should simply reply to the email by adding my data and attachments. The email was ***. I duly responded on 13.11.2025 with information and attachments. l then noticed that literally 30 minutes before my email a sms had been received stating my service ticket had been resolved and closed! My email and chase email has not been acknowledged so I do not know if you have received it and or will respond especially after the sms saying closed.
I again contacted your 082135 number and whilst the lady was very nice and professional she cannot establish which department the srm email comes from neither who to forward to. She spoke with her manager who suggested I send my responses to *** and ***. She was surprised to learn from me that on addressing *** customers effectively get a message to say this email address is no longer operational, we must use Tobi i.e. cannot talk to humans, speak to machines...the very thing that got me to write my 14.10.2025 review. She then advised the Tobi issue is there biggest issue and complaint from customers!
Anyway Vodacom, it does seem the only way to talk to you is via HelloPeter, so herewith again.
The saga continues. My reviews were written on 14 & 18 October 2025. You finally gave me a call on 11.11.2025. I learned you have a special department for Hellopeter complaints!. I advised there was no mechanism to email you a history of my saga and attachments. No problem, you said you would send me an email and I should simply reply to the email by adding my data and attachments. The email was ***. I duly responded on 13.11.2025 with information and attachments. l then noticed that literally 30 minutes before my email a sms had been received stating my service ticket had been resolved and closed! My email and chase email has not been acknowledged so I do not know if you have received it and or will respond especially after the sms saying closed.
I again contacted your 082135 number and whilst the lady was very nice and professional she cannot establish which department the srm email comes from neither who to forward to. She spoke with her manager who suggested I send my responses to *** and ***. She was surprised to learn from me that on addressing *** customers effectively get a message to say this email address is no longer operational, we must use Tobi i.e. cannot talk to humans, speak to machines...the very thing that got me to write my 14.10.2025 review. She then advised the Tobi issue is there biggest issue and complaint from customers!
Anyway Vodacom, it does seem the only way to talk to you is via HelloPeter, so herewith again.