1 reviews | Active since Mar 2013
Vodacom incorrect Billing - Ongoing
<p>Ordered a LG v20 on a Smart XS Package (Online Order) in January<br />1. Online orders do not incur a delivery fee.<br />2. Included additional 5GB once Off Data Bundle & R10 000 deducational voucher (Free)<br />3. Costs Per Month R549 x24 Months.</p> <p>February Invoice:<br />Promotional My Gig 5 - 1 Month Postpaid R 350.00<br />Smart XS Line Rental R 130.70<br />Upgrades Admin Fee R 131.58</p> <p>March Invoice:<br />Handset Installment R 350.88<br />Handset Installment R 350.88<br />Smart XS Line Rental R 130.70</p> <p>April Invoice:<br />Data Usage R 228.09<br />Handset Installment R 350.88<br />Handset Installment R 350.88<br />Smart XS Line Rental R 130.70</p> <p>May Invoice:<br />Data Usage R 1.96<br />Handset Installment R 350.88<br />Handset Installment R 350.88<br />Smart XS Line Rental R 130.70</p> <p>June Invoice:<br />Smart XS Line Rental R 130.70<br />Handset Installment R 350.88<br />Handset Installment R 350.88<br />Calling Line ID Presentation CLIP R 8.05<br />Calling Line ID Presentation CLIP R 8.33</p> <p>They have since suspended my account, as I removed my debit order.<br />I refuse to pay any further amounts until my account is corrected.</p> <p><br />References sofar:<br />1- ********** ********** <br />1- ********** 430414<br />1- ********** ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you Lubabalo Kahla from the eServices Team for coming back to me and assisting with clarifying charges and also requesting that the second handset installment be removed from my account
(1- ********** ********** )
I now await the updated invoice / statement with handset installment removed - showing the true amount due to Vodacom
Thank you Lubabalo Kahla from the eServices Team for coming back to me and assisting with clarifying charges and also requesting that the second handset installment be removed from my account
(1- ********** ********** )
I now await the updated invoice / statement with handset installment removed - showing the true amount due to Vodacom
Dear Wehnke
Thank you for your email communication.
As per our telephonic conversation on ********** 618, I advised you of the following:
Once the handset instalment is removed and the credit is passed only then will we be able to see your updated account balance. I've asked our senior team to forward you an updated statement once the credit is reflecting.
Regards,
Roshan Abdurahman
Customer Care
eService Team
Dear Wehnke
Thank you for your email communication.
As per our telephonic conversation on ********** 618, I advised you of the following:
Once the handset instalment is removed and the credit is passed only then will we be able to see your updated account balance. I've asked our senior team to forward you an updated statement once the credit is reflecting.
Regards,
Roshan Abdurahman
Customer Care
eService Team
Dear Wehnke,
Thank you for your patience.
Our record reflects that our Social Media Escalations Team have been in contact with you.
Regards,
UW
Dear Wehnke,
Thank you for your patience.
Our record reflects that our Social Media Escalations Team have been in contact with you.
Regards,
UW