Vodacom Incorrect Billing, Lack of Refund & Line Locking.

<p>At the end on 30th July I noticed that Vodacom started billling me more than what I was paying on my contract package. I called in same day & customer care informed that the end of term is not reverting product back to full pricing without the loaded discounts that app**** during the contract term. I confirm this was not specifically stated to me on contract inception in 2014, and requested to make changes to my package, and also requested a refund for the amount which was over. I retained and renewed the same package deal I was on, and was given confirmation that everything was processed. Come end of August I was still billed incorrectly at the full amount, and still had not received my promised refund. In protest to this error on Vodacom's part, I reversed the debit order so that Vodacom can be aware they billed incorrectly. I then contacted numerous people from customer care, accounts, solutions and retentions in a bid to get a) get the refund that was promised to me & b) get billed correctly in going forward, and any amounts showing as owing on my part be rectified so I can pay and continue with the contract. Thursday last week Vodacom locked my line (no airtime or data reflecting) as it showed my acount in arrears. I eventually managed to get a correct invoice confirmed (and I paid it) for the August 2016 invoice, and I have BEEN waiting for Vodacom to unlock my line. And now 5 days later, my line is stil locked and not a single person is getting back to me, not even the ones who had sent me e-mails. I am utterly disgusted with how Vodacom has completely messed me around over a simple request to continue on a package I was on, and then proceeded to take more money than they were supposed to, and can't even process a refund request for that.</p>