MJ
Mohammed J

1 reviews | Active since Oct 2017

11 Oct 2017, 21:03

Vodacom incorrect billing for content services charges

My September invoice shows charges for content services of R190.98. When I queried this with Vodacom customer service, they say it relates to WASPA for subscription services. I have never subscribed to any content services and yet I am being billed for it. Vodacom says they can't do anything and I should follow up with WASPA. I have been a Vodacom customer for over 20 years and am considering leaving, as no one at Vodacom can assist. They blame WASPA every time I phone and follow up. If WASPA is the problem, why is Vodacom billing me incorrectly and why should I follow up with WASPA? Also this month I got 2 sms stating i have been subscribed to 2 other services which i did not request. The customer service centre is clueless on how to resolve this incorrect billing.

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Replies (2)
Vodacom
Vodacom's reply12 Oct 2017, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Oct 2017, 12:23
Official

Good Day Mohammed Jogee

Thank you for taking the to voice your enquiry.
Kindly note that this matter was addressed. Please see sms sent to the number in question.

Regards
RO