eB
elize B

1 reviews | Active since May 2017

14 Jun 2017, 13:51

Vodacom incorrect billing for 10 months!!

<p>Vodacom's customercare and accounts department is terrible. For 10 months I battle to stop incorrect deductions from my account and requst credit for this but nothing has been done as yet. I did send it to helpopeter with their reply they will contact me in due co**** but i am still waitng. Account number I ********** -0 and cellphone number ********** 357</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team