Vodacom incorrect billing

Item: Vodacom
Rating: 1
Author: Rene M

My vodacom contract has expired, and I see that I received an invoice for R485.15. My contract monthly bill was R227 so I am not sure how it got to the amount R485.15. I did not even get my data allocation this month, yet I am billed this amount. Please can this be resolved as soon as possible.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

12 Dec 2023, 07:28

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Dec 2023, 07:28

Official

Rene M's updateReviewer Update

13 Dec 2023, 13:34

Hi,

Please can someone call me back regarding this issue. I did try calling yesterday and I had left a message to be called back.

Rene M's update13 Dec 2023, 13:34

Reviewer Update

Hi,

Please can someone call me back regarding this issue. I did try calling yesterday and I had left a message to be called back.

Rene M's updateReviewer Update

14 Dec 2023, 05:51

Hi guys,

Can someone please assist me with this ?

Rene M's update14 Dec 2023, 05:51

Reviewer Update

Hi guys,

Can someone please assist me with this ?