MM
Mojau M

1 reviews | Active since Sept 2022

29 Jan 2024, 21:30

Vodacom incorrect billing

It's been almost a year now with Vodacom incorrectly billing me. Took a fibre deal and a laptop on contract last year, fibre was installed but the laptop never arrived and I subsequently canceled the order.

However the cancellation department didn't action my request and continued to take mo ey from my account. This matter has raised with Vodacom but I'm being pulled from pillar to post.

No one knows why this is happening, no one accounts for this poor service and an inconvenience on my side. Today again R1900 was debited instead of R499. Now I have to struggle for the upcoming month whilst a big corporation like Vodacom continues to run smoothly.

Can someone please fix this matter, it's been going on for a while and I'm even on the verge of cancellating the contract completely.

Hope to hear from you soon.

0
Replies (1)
Vodacom
Vodacom's reply30 Jan 2024, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team