MH
Miranda H
1 reviews | Active since May 2010
08 Dec 2023, 07:16
VODACOM INCORRECT BILLING
Every time we upgrade a contract with Vodacom we have endless problems with getting the billing correct. They either ignore you or they force you to pay the incorrect amount by threatening to cut off your services. Once again we upgraded the contracts, only for airtime and data and once again Vodacom cannot get it right. DO NOT get involved with Vodacom as you will have endless problems. I am busy seeking legal advice to cancel my contract and go over to another service provider
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Vodacom's replyOfficial
08 Dec 2023, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Dec 2023, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team