AM
Anele M

1 reviews | Active since Mar 2009

25 Jun 2025, 05:30

Vodacom incorrect billing

My bill is over stated, it is reflecting that I owe R1070 when I only owe R812. I canceled my insurance in the way advised by one of their agents in May, and there is q bill the app is saying went unpaid but I've paid my bill every single month I've never missed a payment l. Please can vodacom check their records and correct their invoice, I will not pay more than what is really due, Fibre is R687 and my phone is approximately R182

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Replies (1)
Vodacom
Vodacom's reply25 Jun 2025, 08:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team