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CJ
Consumer J

1 reviews | Active since Jul 2011

09 Nov 2018, 10:44

Vodacom incorrect billing

My Vodacom data contract for number ********** 315 expired in August 2018. Vodacom has has now billed me for the month after the contract depsite calling them in July to ensure that it is cancelled. I have disputed this telephonically, in store and on their chat system.

They have IGNORED all channels of interaction.

Now they have sent me a letter of demand for the outstanding amount and have suspended my other data contract, ********** 264. Nobody at Vodacom can explain what they have billed me, I have not received any data nor airtime for this billing for an expired contract, that was cancelled on time.

VODACOM has no respect nor any regard for their customers.

0
Replies (3)
Vodacom
Vodacom's reply09 Nov 2018, 11:05
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

CJ
Consumer J's update12 Nov 2018, 11:51
Reviewer Update
DISGUSTING SERVICE!!! Now I get a call from Vodacom wanting me to re-explain the same scenario that I explained to at least 5+ different "so-called" customer service representatives. He cannot check any of the information that I had already sent to ********** Reference number: 002J~LE6K. WHAT IS THE POINT OF CALLING ME?!?!? tick a box ? or solve a problem?!?
Vodacom
Vodacom's reply13 Nov 2018, 07:16
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards Consumer Website Team 

Best regards,