EK
ESTELLE K

1 reviews | Active since Jan 2016

10 Apr 2017, 14:02

Vodacom incorrect billing

<p>I have reported this incident to Vodacom on 4 April 2017 and I have sent numerous mails to the Vodacom team to remind them to attend to my case.</p> <p>I was promised by Thokozani that Vodacom will assist me in two days' time, but it never happened. Vodacom emptied my bank account completely. I'm left without money and they don't seem to care a hell.</p> <p>I've never seen such terrible service in my life !!!!!!!!</p> <p>Can Vodacom please wake up and attend to this case?????</p>

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Replies (2)
Vodacom
Vodacom's reply10 Apr 2017, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Apr 2017, 11:40
Official

Kindly note that the reported incident has been reviewed and addressed resolved.

Please refer to your Bank for detail, incident finalised on 12 April 2017

Warm regards

Elroy

Best regards,