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Sammyfish S

1 reviews | Active since Nov 2013

20 Aug 2018, 08:01

Vodacom inconveniencing me on communication as swapping my cellphone.

Around June 18, Vodacom swap my contacts in reference to communication. For example, Cellphone 1 is getting SMSs or calls as if its Cellphone 2. This is creating a problem and inconveniencing me as recently I cant upgrade my contract as they are calling a different cellphone. Please sort out the communication on my numbers i.e. cellphone 1 should get SMSs/Calls intended for cellphone 1 not what is currently happening.

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2018, 09:28
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team