Vodacom - inconvenience their customers

I received my Clear Score report this morning and it showed that I did not pay my December installment of R2907, so now it shows that I missed a payment and brought my credit score down. I contacted Vodacom and was advised by Abongile @08:00 today that there is nothing that Vodacom can do about it, I need to contact Experian. With Experian I have to wait 20 working days for the dispute.

I did not cause the inconvenience and now Vodacom is not taking responsibility to fix the problem they created