LN
Leeann N

1 reviews | Active since Feb 2013

02 Dec 2016, 08:22

Vodacom - Inconvenience at its best!!!!

<p>So vodacom debited me twice for the same bill. I sat on hold for about 20 minutes each time I called. With the call getting cut on me numerous times. They debited me for double than what i owed them and now I have to wait up to 2 weeks to get my money back. And its the festive season. Thanks Vodacom u guys are awesome!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2016, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LN
Leeann N's update28 Dec 2016, 10:33
Reviewer Update

So no one has called me. I forwarded my proof of payment a month ago... I keep calling u guys.. I got told someone will call me... Nothing happened. I called today for I guys to tell me u haven't received my pop... Its been a month... This is ridiculous... I want my money bac****! I'm so so frustrated with these people... Why is it so hard to give back what isn't yours???.