VODACOM INCONSISTANCY

Vodacom is Failing to Assist

I am highly disappointed with the service I have received from Vodacom. On the 19th of June 2025, I was contacted by a Vodacom Subscriber Collections representative named Lebogang. She assured me that my monthly premium would be reduced from R1,200 to R450. I confirmed this with her several times, and she stated that everything was in order.

However, to my shock, my statement reflects an amount of almost R2,600, and Vodacom has now moved me from R1,200 to R1,500 instead of R450 as promised. For the past two weeks, I have been trying to get feedback, but the responses I receive are inconsistent, misleading, and frustrating.

This whole situation is not only affecting my finances but also my mental well-being. Vodacom is changing stories, failing to honor their commitments, and leaving customers like me in unnecessary distress.

I demand urgent clarity and resolution. Vodacom needs to take accountability for the false information provided by their consultant and the chaos caused in my account.

Kind regards Busisiwe Martha Mkhonto