Vodacom *********** to have an uptodate computer system.

I have a Vodacom connection/contract since about 1993 or 1994. In 2002 I received my new ID-document. Today the courier company wanted to deliver my new cellphone, also from Vodacom. When checking my ID number the courier company discovered that they had an other ID number as my document shows. So I handed them my old ID document. Which was in the past never a problem. When I phoned Vodacom they apologized and ask me if I could email a copy of my ID document. I explained to them that my Vodacom-Fibre connection was also of already for close to one week. When phoning the Vodacom-Fibre help line they could not help me because the "back-office" was in a meeting. Having meetings is indeed much more important as helping customers. I know what the problem is: The top of Vodacom is probably heavy with to much *********** people who think that having meetings brings money. What is "funny" is that from 2002 till now I had about 17 Vodacom contracts not once was the id number a problem and now it suddenly is. Pls bring this also up in a meeting.