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esmarie E

1 reviews | Active since Feb 2017

03 May 2018, 16:05

Vodacom *********** to cancel a contract after 5 months of requests and promises

A month ago I received the attached message from Vodacom after I canceled a contract in December and phoned them for 3 month and logged a complain on hellopeter and still, the contract is not canceled. Are they *********** at Vodacom and they keep on *****ing my money!

********** 6 Apr to me Good day Esmarie, Kindly be advised that your line has been cancelled with immediate effect. The data on ********** 421 has been used for the past 3 months, so unfortunately no credit/refund is due. Regards, Renzo Maart

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Replies (2)
Vodacom
Vodacom's reply03 May 2018, 16:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

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esmarie E's update07 May 2018, 14:28
Reviewer Update
What feedback, I did not receive any feedback, another deduction went of after your message of 6 April R170 on the 2nd of MAY!!!!!!!!!!