mE
mandy E

1 reviews | Active since Sept 2013

21 Nov 2020, 14:10

Vodacom = *********** staff + NEVER ending problems

Saying I am SICK AND TIRED of Vodacom is an understatement! I have now been in up and down arguments with this useless company and their *********** employees for YEARS, this year I have had a different issue/s each and every month. This month they decided to cancel my debit order, without my consent and without notifying me. When I enquired after my account was not debited I was told that the debit order had been cancelled after they logged a complaint for something else. I then contacted the social media team who handled the complaint and logged the SR where they **** and said that the debit order had been sent through but came back unpaid which was a LIE and them trying to cover their own asses. After that I contacted customer care to reinstate the debit order and send it through again. It debited on the 9th of November. Since about 2 weeks ago I have been receiving NUMEROUS automated phone calls a day on my Daughter's phone saying that they have not received payment. So this is not even done on MY number which has been stated as the primary number 1000 times already and the harassment just continues even after payment has been made. This is now the 2nd time since May 2020 that Vodacom just decided to cancel my debit order, without reason, without warning, without consent, without notification. Each time I have to go through the effort of then making payment and reinstating my debit order, not only that but I am labeled as a bad payer for missing payment even when the funds are available but the debit order is cancelled by the *********** staff. And when complaining about this it is also ignored. I will NEVER recommend anyone to take a contract with this absolute joke of a company

0
Replies (3)
Vodacom
Vodacom's reply21 Nov 2020, 18:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
mE
mandy E's update24 Nov 2020, 12:19
Reviewer Update
3 days later and I am still getting automated phone calls and have STILL not been contacted as promised
mE
mandy E's update24 Nov 2020, 16:46
Reviewer Update
I will not keep phoning and emailing up and down because your staff is ***********. I will keep voicing how useless Vodacom is on every platform available!