Vodacom *********** STAFF

<p>Hi this is a follow up review to my 1 st review about a week ago, so it's a week later and i still dont have my new phone. So get this 1stly Claudia from the call center gave Ram couriers my wrong number how does your service provider who gave you your cell phone and charge that same number every month give the wrong number to the courier company the wrong number huge level of incompetence, some is sleeping on the job. Also when I did the Contract I told Claudia that I work on the road and that the courier company needs to call me before hand so that I can let them know where I am that day, she forced me to give her an address so I gave her my office address which iam never at as iam on the road. But that would have not even helped as the courier company could not get hold of me as she supp**** the wrong number. Now I get told that as the client must phone RAM from my phone and give them the address which I feel is ridiculous, why should I be doing the work for the *********** staff that Vodacom has making it the problem of the client to run around for them. So I call RAM and they tell me that I as the client can not change the address Vodacom has to do it, how much more *********** can Vodacom Get. It has been 1 month later and I as the client have made numerous calls to Vodacom to get this resolved. I just feel tired of speaking to *********** call center agents who keep transferring me cuz its not there department or they don't want to make it there problem or they transfer back to to Que. I need to speak to a Competent person and Vodacom, someone who will listen and not just do what they this is right. ALSO PLEASE BE ADVISED THAT ALL OF MY CALLS ARE ALSO RECORDED AND I CAN PLAY EVERY RECORDING BACK TO YOU VODACOM TO SHOW you HOW *********** YOUR STAFF ARE</p>