Vodacom *********** service.

After contacting the customer service line to cancel a contract on 19 December 2020 and being kept on the line for around 10 minutes whilst trying to convince me not to cancel I discovered that not only did not cancell the contract but kept on billing me for a service that I do not use.

A follow up call today that lasted for 19 minutes mo a t pf the time asked to hold the line still did not deliver a satisfactory result. Truly "gatvol" I drove from Pretoria to Midrand to try and resolve the issue. The complain was attended to, emails written and send and I was informed that I have to contact them after 3 working days for the outcome and result. My account would then be credited. As a long-standing Vodacom client for around 20 years I am ready to search for another service provider and move the remaining 5 contracts away from Vodacom. Such ignorance and incompetence is not to be accepted.