LM
Lynette Mostert-Swart
1 reviews | Active since Jun 2016
13 Mar 2021, 09:27
Vodacom *********** or purposely *****ing?
Vodacom has deducted extra money from my account. This is not the first time it has happened and I am definitely not the first person this has happened to.
Just a note to everyone out there: When you try to close and account, there is always one month’s deduction left, but when you open the account, the start de deducting in advance. Now how does that add up?
I am just curious...is the Vodacom’s accounts department simply *********** to do their job or are the purposely *****ing from their customers and hoping nobody notices?
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Replies (2)
Vodacom's replyOfficial
13 Mar 2021, 16:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2021, 16:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lynette Mostert-Swart's updateReviewer Update
16 Mar 2021, 13:30I was contacted today and this must have been the worst customer service I have ever received from Vodacom. The arrogant attitude is shocking if you think this is the department that is used to resolve queries and to top it all...not at all knowledgeable enough to deal with clients. I rest my case.
LM
Lynette Mostert-Swart's update16 Mar 2021, 13:30
Reviewer Update
I was contacted today and this must have been the worst customer service I have ever received from Vodacom. The arrogant attitude is shocking if you think this is the department that is used to resolve queries and to top it all...not at all knowledgeable enough to deal with clients. I rest my case.