Vodacom *********** - Online Service

Item: Vodacom
Rating: 1
Author: Yuri A

I am extremely disappointed in the service received from Vodacom as a loyal customer for years.

They have these online consultants that is mean't to assist with upgrades but the are so *********** that they cannot take orders correct, for the past 3 days I am trying to cancel an order / upgrade that was done online and no-one seems to be able to help don't know if they all at Vodacom don't know how to use the system or they just not prepared to cancel my upgrade.

I sent an email to Shameel Jussoob the CEO but seems like he is on leave have not received any response.

I demand this be sorted out today or else I take all 3 of my contracts away from a company that cannot be trusted.

Surprisingly I have 2 other contracts with MTN and I upgrade hassle free looks like they the better Service Provider in the market after all.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Jan 2021, 08:57

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply11 Jan 2021, 08:57

Official

Yuri A's updateReviewer Update

13 Jan 2021, 09:18

Hi, is there any feedback cause this is frustrating that I even got a call from your RAM Courier Company to deliver something that was cancelled not sure who is not doing there job!!!

Yuri A's update13 Jan 2021, 09:18

Reviewer Update

Hi, is there any feedback cause this is frustrating that I even got a call from your RAM Courier Company to deliver something that was cancelled not sure who is not doing there job!!!