Vodacom - ***********, ***** and a ripp-off

I've been a loyal Vodacom user for the past 20 years - I question my loyalty to the brand since there is nothing the brand does to add any value in my telecom experience. I pay a substantial amount toward my monthly Vodacom bill. I am 9 months overdue for an upgrade on my contract yet I did not receive any communication regarding this. I wanted to end my contract and dialed the call centres, I was put through to the retentions department. I spoke to 3 consultants over a 3 week period : - Sphelele : he promised to do a deal match with accessories and never got back to me - Nkhuli : he promised to follow up and/or escalate Sphelele's enquiry and get back to me with a deal match but again never got back to me. - Thando - she also promised the same as her peers and never got back to.

Vodacom has provided the worst customer service, has incorrectly charged me and I queried it. In fact, Vodacom rates are the highest and it makes no sense to maintain any contract with them. In addition, I've been paying to talk to their *********** consultants and been on hold for a great deal of time to no resolve.

This is by far the most irate and annoying experiences I've had in a while.