1 reviews | Active since Jul 2020
Vodacom = *********** +**** + *****
I am extremely disappointed in the service I am receiving from Vodacom, specifically the cancelations department.
I have been trying for months to cancel my contract which ran its 2 years course and came to an end on 17 May 2020. This was a “free” simcard (read ****) I got from Vodacom the last time I upgraded, and which I never even wanted. I am not being charged for this monthly since May and have called and emailed Vodacom customer care to cancel it – only to be meet with utter incompetence from Vodacom!!
I have called Vodacom (cancelations department) over 10 times and the matter has not been resolved. I have spoken to the following *********** call centre agents in the cancellations department: -Nonhlanhla (1st fime - took my details and said someone would call me back – never did. 2nd time – dropped my call) -Shavine (took my details and said someone would call me back – never did) -Shanice (gave me the advice to continue paying and just use the airtime) -Oleta (took my details and said someone would call me back – never did) -Onka (Put me on hold for 45min before dropping my call) -Kaycee (took my details and said someone would call me back – never did) -Kaylen (Said he was writing to the relevant people as we spoke and would cc me in the communication – never did).
No one has been able to cancel my contact. Despite all agreeing that I am within my legal rights to do so, no one in the cancelations department has access to the system – Utter incompetence!!
I also logged an email with the call centre on 17 June 2020 to cancel my contract (ref S4-BSF3O-OGCYE as well as 00245aFDCQBVX767). Zikhona Mdlalo from customer care side said he could not make telephonic interaction due to technical issues (this is Vodacom after all (a telecommunications company) – what a joke), but that feedback would be provided within 7 working days. It never was.
Vodacom it is ******* to not give consumers their right to cancel contract that have come to an end – get continue to charge for!! You are *****ing peoples money.
I want to cancel the contract with immediate effect. The number of ***.
Your agent, Chantel, called me, put me through to cancellations (where I have called over 20 times myself)... and the *********** cancellations department dropped my call - cant say I was suprissed! So more *********** service and no resolve! And today I received a vodacom invoice still charging me for the number I have been requesting to cancel for months! Vodacom, this is *****!!!!!!
Your agent, Chantel, called me, put me through to cancellations (where I have called over 20 times myself)... and the *********** cancellations department dropped my call - cant say I was suprissed! So more *********** service and no resolve! And today I received a vodacom invoice still charging me for the number I have been requesting to cancel for months! Vodacom, this is *****!!!!!!