1 reviews | Active since Nov 2016

25 Jul 2018, 15:12

Vodacom, *********** Fools!!

So I recently Dropped My phone and it broke, Luckily there was an upgrade due for my Phone, So i then Completed the Online Upgrade and selected the Product and they then said it would be delivered within 3-5 Working Days , Today is the Date for delivery ( Day 5), Keeping in mind that they called to confirm Delivery of the Device yesterday, its now 15:00 in the afternoon where Vodacom call saying sorry there will be a 2-3 Week Delay Due to stock on one of the items that was in the Upgrade bundle, a Keyboard ?. the Upgrade was for a Samsung Galaxy S9 and a samsung J4 as well as the keyboard of some sort. I asked them to please just deliver the Phones as they are most important, and was told no this wont work because they dont have a system in place to track partial deliveries and Back orders , Are you Joking? how much money do you ***** with your High Data and voice charges that you dont have decent systems in place? I then get Offered another Deal for another S9 and J$ this time with no Keyboard, but the Price then Goes up from R799.00 to R810? so for Less you pay more, I have now decided to cancel my contract and go With an FNB Phone and sim , Double the Data and airtime and a Phone at half the Price, with 24 Hour Delivery, I will make it my like mission to get everyone i know off the Vodacom Network!

0
Replies (2)
Vodacom
Vodacom's reply25 Jul 2018, 16:26
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

's update01 Aug 2018, 10:44
Reviewer Update
So i received a mail stating that the upgrade has been processed and received a tracking number , that RAM couriers say does not exist ( Client of mine) so dont lie! its been over 14 Days and still no Phone or update , i then went to a vodastore that i confirmed had stock , they tried to process the upgrade and said we would need to cancel the active Quote, which we did, i now tried calling the store again and its the same story, NOONE canceled the outstanding Quote 2 days later?? You guys love to make it seem like you have fixed issues where in fact you have done absolutely nothing