Vodacom, *********** Fools!!
So I recently Dropped My phone and it broke, Luckily there was an upgrade due for my Phone, So i then Completed the Online Upgrade and selected the Product and they then said it would be delivered within 3-5 Working Days , Today is the Date for delivery ( Day 5), Keeping in mind that they called to confirm Delivery of the Device yesterday, its now 15:00 in the afternoon where Vodacom call saying sorry there will be a 2-3 Week Delay Due to stock on one of the items that was in the Upgrade bundle, a Keyboard ?. the Upgrade was for a Samsung Galaxy S9 and a samsung J4 as well as the keyboard of some sort. I asked them to please just deliver the Phones as they are most important, and was told no this wont work because they dont have a system in place to track partial deliveries and Back orders , Are you Joking? how much money do you ***** with your High Data and voice charges that you dont have decent systems in place? I then get Offered another Deal for another S9 and J$ this time with no Keyboard, but the Price then Goes up from R799.00 to R810? so for Less you pay more, I have now decided to cancel my contract and go With an FNB Phone and sim , Double the Data and airtime and a Phone at half the Price, with 24 Hour Delivery, I will make it my like mission to get everyone i know off the Vodacom Network!
Dear Customer
Thank you for making us aware of your complaint.
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Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
