VODACOM ***********

Good morning

On Saturday 16th of April 2022 I went to the East Rand Mall at your Vodacom stores to get Samsung Watch 4, 46mm Classic for my husbands birthday. The first 2 did not have stock. The third Vodacom shop across from Foschini’s small little

shop, the manager, white lady, said to me she ALWAYS have stock, I don’t need to stress. I need to have a seat a consultant will be with me soon. After a few seconds the consultant came out of the back and I have told her what I am interested in.

Immediately she called her manager and they spoke to each other and the consultant said they don’t have stock. I stood up and said first you said you have stock and now you don’t have stock. Do you even know what is going on in your shop? and I left.

Did not even listen to her excuses.

Yesterday at 17h10 I have contacted your sales department on ***. Hold for 25 minutes!!! At 17h35 a sales consultant answered, which I found why would there only be one sales person available. She told me she is working from home. Of which I do

understand, but really does Vodacom only have one person in the sales department to do a sale after 17h00? The reason why customers call after 17h00 is because we work till 17h00 and can only do personal stuff after work.

Unfortunately I did not get her name. I have asked her to please help me to get a new contract on my current contracts. Gave all my details and told her I am interested in the Samsung Watch 4, 46mm Classic for my husband. She told me unfortunately she can not assist me because I need to buy a phone in order to get the watch. I have told her that is not the case. I have bought my watch as a add on, on my contract with Vodacom. She said to me again that it’s not how it works with Vodacom. So I just said to her don’t worry I will report this to Vodacom Complaints department.

Then I contacted Vodacom For U at the Eastgate Mall. The lady, Lerato whom I have spoken to, I have asked her to please explain to me can I take a watch on my contract as a add on. She said to me yes mam. I have explained to her that her head office on *** sales department says I need to buy a phone in order to get a watch. She said no mam you can buy it as a add on, on your Vodacom account and take it over a period of either 24months or 36months.

I said to her that is great I will visit their offices on Friday in order to order the watch for me.

Listem, I am so OVER Vodacom’s s….!!!!! Do your people not get training or are your head offices people so *********** by not doing their jobs or just lazy to get sales or what ever the case may be. This is the SECOND complaint in ONE MONTH!!! First my own contract *** was a mess and I needed to complain about it via email because of a *********** person whom down graded my contract. Which this is now apparently sorted, I will see at the end of this month if it was corrected.

I am a 20year customer and get this kind of SERVICE!!!!!!!!!!!!!!!!!!! But why would Vodacom worry about a customer if they have millions of customers???? Why do customers need to go so far to write a complaint after spoken to numerous people????

This is unacceptable!!!!

Once again, I will make this public, Helopeter, because of such bad service!!!! Never in my life before I had so much trouble with Vodacom. Don’t even apologize, because your apology is not even worth an out of your heart apology. Just phone and say apologies to the bad service and then I will never hear from Vodacom again.

This is BAD, I don’t have words at all.

Best Regards

Janice van der Westhuizen