VODACOM - *********** CUSTOMER CARE AND BACK OFFICE

I got ****** on 02 December, I went to Vodacom the following day after blocking my sim card and blacklisting my phone. I continued to purchase a new sim card and cheapie phone expecting to do a simple sim swap. I have been on the phone with vodacom for the last 2 weeks daily, each time having to speak to a new consultant who in return gives me a rehe****d response of - It has been submitted to the back office and we need to wait 24-48 hours for a response. I have repeated this process atleast every 48 hours. It is now the 17th of December and a simple sim swap that takes 2-3 days has now taken 2 weeks. Cherry on-top when I ask to speak to a team leader the phone gets handed to the next Tjommie consultant (Gloria was her name) who impersonated their team leader as if she would get this resolved. I am losing out on business calls, important banking and access to all my applications that require 2 step-authentication. THIS IS REDICULOUS