Vodacom ***********

After phoning more than 20 times because I email and phone and they just say to phone. The call just ends in the middle of the call. Then I've had 2 ladies help me and promised to send me an detailed statement, saying it would take 48 hours. It's been 2 weeks now and I'm still waiting. I get threatened to pay my account via sms. Yet no one can send me an statement stating what I owe and where I must pay it to. They threaten me and say I must pay R47388 which is a *****elant account on my name. When I phone they say I must pay R19300. When will this end? On my credit score it is also affecting me as they have the wrong account on there. Worst service provider I've ever had to deal with.