Vodacom: *********** Call Centre Consultants who fail to Cancel my WiFi Contract!!

Hi

My wifi contract ended in October 2020 so my last debit order should be end of October 2020. On 30 September, I called Vodacom on *** (option 2) to request that they cancel my contract as i don't want to extend. I spoke to Oupa Mnisi who then assured me that my contract will be cancelled and I will receive a sms in 24 hours confirming cancellation. This never happened.

On 29 October, I called again to find out if my request has been actioned. I spoke to Bornwise, he then said he will walk to Oupa's desk to find out why he didn't cancel. (which didn't make any sense to me cos he could've just done the cancellation himself). Bornwise said he'll call be back later on the same day...nothing happened.

Same day in the afternoon, 29 October, i called again. This time spoke to Nhlanhla. He said he has sent an email to their Supervisor and will also follow-up with Oupa & Bornwise then give me feedback. Nothing happened

A month later, now this month, 06 November. I called since i haven't heard ANYTHING from all these Consultants. I spoke to Tsholofelo. He said he has escalated the matter as no cancellation is showing on his side..he also promised to give me a call, he never called!

Yesterday, 11 November, I called and spoke to Nomthandazo who put me on hold for more than 10 minutes until she hung up the phone and never called back.

Same day, i called again, 11 November. I spoke to Thusi who seemed like he knew what he was doing. He confirmed that the cancellation was not done and in fact they have now loaded another 5Gb. Then he said i will then be liable to pay for this Gb end of November but said he will request that this doesn't happen as it wasn't my fault. He (like the rest) escalated the request and said will call me today (12/11), @ 09:00 to confirm. I didn't receive any call from him. the ref # that he gave: ***

So today, 12 November, I called again as i have not received any confirmation/calls/ sms from Vodacom regarding my very SIMPLE request. I spoke to Phindile. She said she has to ask Oupa to load the cancellation..made me wait on the line for a while then said Oupa is loading the cancellation. I asked if this is not confirming that it's cancelled or must i call again to confirm if the loading process was successful. She couldn't give me a straight answer but gave me a Ref #: ***

I now have 2 ref #'s been calling since September and still no confirmation that this contract is cancelled.

Worst experience and poor service ever!