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Rehana A
1 reviews | Active since Sept 2020
03 Nov 2021, 11:29
Vodacom *********** call center
I have tried canceling my contract three times, and each time the consultant either forgets to follow through or just doesn't process it. This issue with vodacom has been ongoing for the pass three years. I have always had issues with the incompentancy of their call center staff. It is very frustrating for the working class to waste time sitting on the phone to get a simple thing done
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Replies (3)
Vodacom's replyOfficial
03 Nov 2021, 14:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2021, 14:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rehana A's updateReviewer Update
05 Nov 2021, 11:22Hi voda
Im still waiting for an agent to call? Please can the manager call me so I dam sort this issue out. I do not want to be on contract, why am I being forced to Stay in a contract against my will? I cannot pay going foward as I do not consent to it and I have made that clear multiple times
Im still waiting for an agent to call? Please can the manager call me so I dam sort this issue out. I do not want to be on contract, why am I being forced to Stay in a contract against my will? I cannot pay going foward as I do not consent to it and I have made that clear multiple times
RA
Rehana A's update05 Nov 2021, 11:22
Reviewer Update
Hi voda
Im still waiting for an agent to call? Please can the manager call me so I dam sort this issue out. I do not want to be on contract, why am I being forced to Stay in a contract against my will? I cannot pay going foward as I do not consent to it and I have made that clear multiple times
Im still waiting for an agent to call? Please can the manager call me so I dam sort this issue out. I do not want to be on contract, why am I being forced to Stay in a contract against my will? I cannot pay going foward as I do not consent to it and I have made that clear multiple times
RA
Rehana A's updateReviewer Update
09 Nov 2021, 13:44I am so upset at Vodacom. I call in and one consultant says my cancelation is in process and they are busy consolidating a credit for Me but she transfers me to another consultant who doesn't see any of this on the system.
I am not going to make further payment to Vodacom, howmany times do I need to ask for the contract to be cancelled? There is a reason for it to be cancelled and the company is blindly ignoring. This is why no payment will be made further
I am not going to make further payment to Vodacom, howmany times do I need to ask for the contract to be cancelled? There is a reason for it to be cancelled and the company is blindly ignoring. This is why no payment will be made further
RA
Rehana A's update09 Nov 2021, 13:44
Reviewer Update
I am so upset at Vodacom. I call in and one consultant says my cancelation is in process and they are busy consolidating a credit for Me but she transfers me to another consultant who doesn't see any of this on the system.
I am not going to make further payment to Vodacom, howmany times do I need to ask for the contract to be cancelled? There is a reason for it to be cancelled and the company is blindly ignoring. This is why no payment will be made further
I am not going to make further payment to Vodacom, howmany times do I need to ask for the contract to be cancelled? There is a reason for it to be cancelled and the company is blindly ignoring. This is why no payment will be made further