Vodacom ***********

Struggling to get a credit passed for incorrect billing from Vodacom since February 2021. Talking to them is like talking to a tree- No response. Cannot even get through to the correct departments to try and sort this situation out. This is an ongoing struggle since February 2021. Send them emails… made phone calls (with all relevant reference details from previous calls and confirmation emails). They have even listed me on iTC - ARREARS. I am loosing it with these people.

This morning I took my calm meds and try to contact them again to resolve as to why am I listed on itc….

After an hour online with them from one department to the next the line was cut off. Vodacom cannot find my details now. Tried to call back but with no success. I really don’t know whats up with Vodacom not even to mention the COMMUNICATION level and basic skills to RESOLVE queries on accounts.