CM
Charmaine M
1 reviews | Active since Jul 2016
03 Oct 2019, 11:18
Vodacom - *********** Agents
Thank you Vodacom for successfully porting me to your network but unfortunately I’m unable to make/receive calls and sms’s.
Reference number EC-1RFZ-4KJEI6.
Your prompt attention to this will be greatly appreciated.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Oct 2019, 14:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2019, 14:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Charmaine M's updateReviewer Update
04 Oct 2019, 09:19Vodacom, I still have not being contacted by your consultants.
I don’t think you understand the impact of me not being able to send/receive phone calls and SMS’s. I’m not getting bank OTP’s, I need to make payments to clients.
I don’t appreciated the level of incompetency by the agents that are not well trained.
This is really affecting personal and business relations.
Your prompt attention to this will be appreciated.
Regards,
Charmaine
I don’t think you understand the impact of me not being able to send/receive phone calls and SMS’s. I’m not getting bank OTP’s, I need to make payments to clients.
I don’t appreciated the level of incompetency by the agents that are not well trained.
This is really affecting personal and business relations.
Your prompt attention to this will be appreciated.
Regards,
Charmaine
CM
Charmaine M's update04 Oct 2019, 09:19
Reviewer Update
Vodacom, I still have not being contacted by your consultants.
I don’t think you understand the impact of me not being able to send/receive phone calls and SMS’s. I’m not getting bank OTP’s, I need to make payments to clients.
I don’t appreciated the level of incompetency by the agents that are not well trained.
This is really affecting personal and business relations.
Your prompt attention to this will be appreciated.
Regards,
Charmaine
I don’t think you understand the impact of me not being able to send/receive phone calls and SMS’s. I’m not getting bank OTP’s, I need to make payments to clients.
I don’t appreciated the level of incompetency by the agents that are not well trained.
This is really affecting personal and business relations.
Your prompt attention to this will be appreciated.
Regards,
Charmaine
Vodacom's replyOfficial
21 Oct 2019, 10:18Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, Our query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply21 Oct 2019, 10:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, Our query has now been resolved.
Regards
Consumer Website Team