JM
Joyce M

1 reviews | Active since Apr 2017

18 Apr 2017, 10:01

VODACOM ***********

<p>Recently made an upgrade with Vodacom, now i cant make or use internet because apparently i have reached the credit limit, of which i dont understand because with a contract they provide R200 airtime then when it is finished, i am suppose to recharge my self, I received a monthly statement with a shocking amount of money that is due month end, when i contact them, they said there was a promotional 10GB billed, of wich it was a mistake.</p> <p>my phone started giving me problems on the 05 April till now, no one is able to give me a solution.</p> <p>My reference number from the solution department is1- ********** ********** </p>

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team