JM
Jackie M

1 reviews | Active since Oct 2013

21 Oct 2016, 10:24

Vodacom = ***********

<p>I paid my premature cancellation fee on 12/10/2016 and sent it to the following people:</p> <p> </p> <p>Jaco Von Metzinger ********** />Ewert Kleynhans ********** />Retentions ********** <p> </p> <p>The first reply I received, I was informed by Renentions that the document was not attached. This is untrue and believe its a tactic to delay my cancellation and to deduct another instalment.</p> <p> </p> <p>It was sent for the third time yesterday, and received the following response:</p> <p> </p> <p>Good day</p> <p>Please note that cancellation has already been processed, effective 30/11/2016.</p> <p>Regards<br />Itumeleng Makhene.</p> <p> </p> <p>Cancel with Immediate effect, not only on 30/11/2016!! Payment<br />was made!!!!!! What is so difficult to understand???</p>

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2016, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,